PRIVACY POLICY

INFORMATION REGARDING OUR PRIVACY POLICY:

This Privacy Policy Sets Out How We Use And Protect Any Information That You Give Us.

We Are Committed To Ensuring That Your Privacy Is Protected. Should We Ask You To Provide Certain Information By Which You Can Be Identified When Using This Website, Then You Can Be Assured That It Will Only Be Used In Accordance With This Privacy Statement.

We May Change This Policy From Time To Time By Updating This Page. You Should Check This Page Frequently To Ensure That You Are Happy With Any Changes. This Policy Is Effective From 23th April 2019.

DATA COLLECTED BY US:

In The Course Of Our Business Practices, So That We Can Provide Our Customers And Drivers With The Best Possible Service, We Collect The Following Personal Information When You Provide It To Us:

  • Customer Names, Contact Details (Including Addresses, Telephone Numbers, Email Addresses), Payment Details, Booking Details And Journey Information.

  • Driver Names, Contact Details, Car Details (Including Registration, Mot And Vehicle Capabilities), Payment Details, Insurance And Licensing Status And Journey Information.

HOW WE GET THE INFORMATION AND WHY WE DO WE HAVE IT:

  • We Collect Your Data When You:

  • Make A Booking With Us Via Telephone, Mobile App Or On Our Online Booking Page

  • Register On Our Mobile App

  • Fill In A Form On Our Website

  • Browse On Our Website

  • Contact Us Via Email, Social Media Or In Person

  • Enter A Competition, Prize Draw Or Promotion

  • When You Register As A Driver

RECORDED PHONE CALLS:

Anyone Who Contacts Us By Telephone Is Notified That We Record All Conversations.

We Record All Phone Calls To Ensure That We Can Provide An Accurate And Reliable Service To Our Customers And Drivers.  In Some Circumstances, Recording Is Essentially For Us To Fulfil Our Contractual Obligations. 

Recordings Are Stored Confidentially And Destroyed In Accordance With Our Data Retention Policy And Statutory Obligations.

WHAT WE DO WITH THE INFORMATION WE GATHER:

We Require This Information Solely To Get In Touch With Users Who Have Submitted Their Details, And By Doing So, Understand That They Will Be Contacted In Order To Discuss Their Potential Project. Your Information Is Stored With Us, Which Will Never Be Shared With Any Third Party.

HOW WE USE COOKIES:

A Cookie Is A Small File Which Asks Permission To Be Placed On Your Computer’s Hard Drive. Once You Agree, The File Is Added And The Cookie Helps Analyse Web Traffic Or Lets You Know When You Visit A Particular Site. Cookies Allow Web Applications To Respond To You As An Individual. The Web Application Can Tailor Its Operations To Your Needs, Likes And Dislikes By Gathering And Remembering Information About Your Preferences.

We Use Traffic Log Cookies To Identify Which Pages Are Being Used. This Helps Us Analyse Data About Webpage Traffic And Improve Our Website In Order To Tailor It To Customer Needs. We Only Use This Information For Statistical Analysis Purposes And Then The Data Is Removed From The System.

Overall, Cookies Help Us Provide You With A Better Website, By Enabling Us To Monitor Which Pages You Find Useful And Which You Do Not. A Cookie In No Way Gives Us Access To Your Computer Or Any Information About You, Other Than The Data You Choose To Share With Us.

You Can Choose To Accept Or Decline Cookies. Most Web Browsers Automatically Accept Cookies, But You Can Usually Modify Your Browser Setting To Decline Cookies If You Prefer. This May Prevent You From Taking Full Advantage Of The Website.

CONTROLLING YOUR PERSONAL INFORMATION:

We Will Not Sell, Distribute Or Lease Your Personal Information To Third Parties Unless We Have Your Permission Or Are Required By Law.

You May Request Details Of Personal Information Which We Hold About You Under The Data Protection Act 1998, The Data Protection Directive 1995 And The General Data Protection Regulation 2018.

If You Would Like A Copy Of The Information Held About You, Or Request That The Information Be Deleted, Please Call Us & Then Please Allow Up To 30 Days For Any Information To Be Supplied Or Deleted As It Is A Manual Process.

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